FAQ

1.When will my order arrive ?
2. Can I return and exchange items?
3. How do I order?
4. Can I place my order over the phone?
5. How do I pay?
6.Is there a charge for sales tax?
7. Is there a charge for custom-made service?
8.How will I be notified of my order status?
9.How can I check the status of my order?
10. How long is shipping from your location to me?

1.When will my order arrive ?(Goods in stock)

Processing Date:1-2 business days after receiving payment (the time it takes to prepare your items to ship from our warehouse)
Shipping Time:4-6 days (The time for your items to travel from our warehouse to your destination) 
It depend on the quantity
(Make To Order,Custom measurement)

2.Can I return and exchange items? 

All sales All returned items must be in brand-new condition, unused and with original tags and packaging.
If you are not satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues. 

Quality Problem:
Belly Dance items with quality issues (including damaged and faulty goods) are eligible for a full refund within 7 days of receiving your order.
 
Wrong Item Shipped:
We will exchange Bellydancing items once we have confirmed that the item sent to you is not the style or color you ordered.
 
Wrong Size:
If you ordered the incorrect size, you can send your garment back to us in exchange for your desired size. You will be responsible for all shipping fees incurred.
 

Customized costumes or Apparel
We only refund 50% of the item’s total cost on refund or cancellations of customized products at any stage.
For items to be eligible for an exchange or return then merchandise must be returned unused and unworn with tags attached, and in resalable condition with the original packaging. You will receive your refund/exchange after we have received your package and inspected it. We reserve the right to refuse the return or exchange of any items with signs of wear, damage, or removed tags.
Requesting Refunds or Exchanges
Please be ready to provide:

1.
      Order number
2.
      Reason for exchange
3.
      Photographs clearly showing the problem with the item you receive
4.
      Requested replacement item’s name, number ,color and so on 

3.How do I order? 

please choose the Article ,quantity,color that you want .then please contact us at  sale@bellydancecostume-wholesale.com

4.can I place my order over the phone?

We do not accept phone orders. We require all orders in writing to avoid errors.

5.How do I pay?

BellyQueen accepts PayPal,Western Union,MoneyGram and International bank transfer


6.Is there a charge for sales tax?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country.

7.Is there a charge for custom-made service?

BellyQueen(bellydancecostume-wholesale.com)offers custom-made service for FREE!


8.How will I be notified of my order status?

A shipping confirmation email will be sent when your order is shipped from our location and will include the tracking number.

9.How can I check the status of my order?

We notify our customers by email at various points of the ordering process. We suggest referring to these emails first regarding your order status. If you need additional information, we welcome you to contact our Customer Service Department for assistance. To check the status of an order, please email us at sale@bellydancecostume-wholesale.com

10.How long is shipping from your location to me?

Orders shipping from our location normally take 3-5 business days for delivery. This may vary according to the DHL/TNT/EMS courier's schedule.

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